Refund and Cancellation Policy

Last revised: November 2026.

What you pay for

You buy credit for your wallet and spend it on live chats (billed per minute at the advisor's rate; every started minute counts as a full minute) and on paid messages (a fixed price shown before you send). You see the rate before a chat starts, the running cost during it and the exact charge the moment it ends.

Unused purchased credit

Credit you bought and have not spent can be refunded to the original payment method if you ask within 30 days of the purchase. Ask from Account → Support or by email to support@psychicsbest.com with the date and amount of the top-up. Refunds are processed within 5 working days; your bank or PayPal may take a few more days to show it. After 30 days unused credit stays in your wallet for future readings.

Promotional credit

The $5.00 welcome credit, first-reading guarantee credits and any other promotional credit have no cash value and cannot be refunded or withdrawn. Promotional credit is spent before purchased credit.

Completed chats and messages

A reading is a service delivered in real time, so time already spent in a chat and paid messages already answered are not refundable because of the content of the reading. We do credit your wallet, in full or for the time affected, when:

• a technical fault on our side cut the chat or billed you while you were not connected (our records show connection times to the second);
• an advisor accepted a chat and did not respond within it, or left without ending it;
• a paid message was not answered within 24 hours;
• you were charged twice for the same top-up.

Report these within 7 days with the date and advisor so we can check the session log. Credits for these cases are made as wallet credit; if the amount came from a purchase within the last 30 days you may ask for it to go back to the payment method instead.

First reading guarantee

If your first paid reading on Psychics Best did not meet your expectations, tell us within 24 hours and we will credit your wallet with the cost of that reading, up to $25.00, as promotional credit. One claim per customer.

Cancelling a chat request

You can cancel a chat request at any time before the advisor accepts; nothing is charged. You can end a chat at any time; you pay only for the connected time up to that moment.

Closing your account

If you delete your account, unused purchased credit from top-ups within the last 30 days is refunded to the payment method on request; older purchased credit and all promotional credit are forfeited. The deletion screen shows your balance before you confirm.

Chargebacks

Please contact us before disputing a charge with your bank or PayPal; most issues are resolved within a day. Accounts with unresolved chargebacks may be suspended until the matter is settled.

Advisors

Advisor earnings for a chat or message that is refunded to the customer are reversed in the same amount. Payout requests are paid within 3 working days of approval; see the advisor terms.

Your statutory rights

Nothing in this policy limits rights you have under the consumer law of the country where you live.