Advisor terms

Last revised: November 2026. These terms apply to advisors in addition to the Terms of Service.

1. Your status

You are an independent contractor, not an employee, agent or partner of Psychics Best. You decide when you are online, which chat requests you accept and what you charge within the published limits. You are responsible for your own taxes and for complying with the law where you live.

2. Joining and your profile

• You must be 18 or older and apply with accurate information. Applications and later changes to your name, photo and description are reviewed by our team before they are published.
• Your profile must describe your own experience truthfully. Do not claim professional licences you do not hold or guaranteed outcomes.
• Your photo must be of you (or an avatar that is clearly not a real person's photo) and suitable for all audiences.

3. Rates and earnings

• You set your per-minute chat rate and your paid-message price within the limits shown on your pricing page. A rate change applies to new chats only.
• Customers are billed per minute: every started minute counts as a full minute, and your share is calculated on the amount charged. The first 180 seconds of a customer's first chat with you are free to the customer; you are not paid for free time.
• You receive the advisor share of every chat charge and paid message, currently 40%, credited to your earnings balance the moment the item is billed and shown on your Earnings page. The share is set by the platform and announced in advance if it changes; a change never applies to chats already billed.
• Earnings for a chat or message that is refunded to the customer under the refund policy are reversed.

4. Payouts

• You can request a payout once your available balance reaches $50.00. Approved payouts are paid to your PayPal account within 3 working days. Add your PayPal email on your pricing page.
• We may hold a payout while a dispute, chargeback or investigation concerning your account is open, and offset reversed earnings against your balance.

5. Conduct

You agree to:

• treat customers with respect and give your full attention during a paid chat; end the chat if you cannot continue rather than leaving it running;
• answer paid messages within 24 hours;
• set your status to Offline when you are not available (the platform also sets you Offline after a period without a connection);
• keep all contact on the platform: do not share or ask for email addresses, phone numbers, social media handles or payment details. Messages containing them are blocked and recorded; repeated attempts lead to removal;
• never claim to cure illness, remove curses or spells for payment, guarantee outcomes, give medical, legal or financial advice, or pressure a customer into spending more;
• never write, solicit or trade reviews. Only customers who completed a paid session can review you; you may reply once to each review.

6. Customer data

You see a customer's display name and the messages they send you, nothing more. You must not record, copy, publish or use any customer information or conversation outside the Service, and you must keep what customers tell you confidential.

7. Content you publish

You keep the rights to your profile text, articles and replies, and you give us a licence to display and promote them on the Service and in our marketing while your profile is live. Content must be your own work or used with permission.

8. Suspension and removal

We may suspend or remove an advisor who breaks these terms, receives repeated substantiated complaints, or is inactive for a long period, and we may refuse or revoke approval at our discretion. Earned balances remain payable under section 4, less any reversals, unless withheld because of fraud.

9. Leaving

You can set your profile to Offline at any time and request deletion of your account from your account settings. Transaction records are kept in anonymised form for accounting. Outstanding earnings above the payout minimum are paid on request; smaller balances are paid at our discretion.

10. Changes

We will post changes to these terms here and notify advisors by email at least 14 days before material changes take effect.

11. Contact

support@psychicsbest.com with "Advisor" in the subject line.